News Lets us Down Again

Arianna Huffington sums it up:

After a commercial break, Ed asked me about the story. I told him that, for me, once the boy had been found, there was no story — just tele-voyeurism. Why continue the wall-to-wall coverage of a story that had turned into a non-story — on a political show — during a week when health care, financial reform, and Afghanistan are all at the tipping point?


This is really bad news for T-Mobile Sidekick users. First, a bit of background from the Danger, Inc. web site:

A great user experience

The Service Delivery Engine interacts tightly with Danger-enabled devices and the Desktop Web Interface. Devices are always connected to the service to receive messages in real time, updates are administered over-the-air, data is automatically backed up and synchronized, and content is optimally displayed.

Backed up, huh?

Here is today’s announcement from T-Mobile’s Sidekick forum:

Sidekick customers, during this service disruption, please DO NOT remove your battery, reset your Sidekick, or allow it to lose power.

Updated: 10/10/2009 12:35 PM PDT


Dear valued T-Mobile Sidekick customers:

T-Mobile and the Sidekick data services provider, Danger, a subsidiary of Microsoft, are reaching out to express our apologies regarding the recent Sidekick data service disruption.

We appreciate your patience as Microsoft/Danger continues to work on maintaining platform stability, and restoring all services for our Sidekick customers.

Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low. As such, we wanted to share this news with you and offer some tips and suggestions to help you rebuild your personal content. You can find these tips in our Sidekick Contacts FAQ. We encourage you to visit the Forums on a regular basis to access the latest updates as well as FAQs regarding this service disruption.

In addition, we plan to communicate with you on Monday (Oct. 12) the status of the remaining issues caused by the service disruption, including the data recovery efforts and the Download Catalog restoration which we are continuing to resolve. We also will communicate any additional tips or suggestions that may help in restoring your content.

We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers’ personal content. We also are considering additional measures for those of you who have lost your content to help reinforce how valuable you are as a T-Mobile customer.

We continue to advise customers to NOT reset their device by removing the battery or letting their battery drain completely, as any personal content that currently resides on your device will be lost.

Once again, T-Mobile and Microsoft/Danger regret any and all inconvenience this matter has caused.

Obama’s Speech

My kids did not watch Obama’s speech today at school. As I understand it, the speech was streamed online. We have good schools, but their computer infrastructure cannot handle streaming video. They’ve tried for past events and it never works. So this time, I don’t think they even tried.

I think I’ll file this under technology FAIL, but conflict avoidance WIN.