High Tech Henpecking
March 17th, 2008
This dialog keeps popping up:
I can think of an improvement:
Respect your customers by giving them the opportunity to say “No thanks”.
This dialog keeps popping up:
I can think of an improvement:
Respect your customers by giving them the opportunity to say “No thanks”.
I’m getting mighty sick of that dialogue box as well. Eclipse always treats me right!
Actually I’m planning to take the survey… they might not like the answers, though.
Regards
This issue was iled as http://www.netbeans.org/nonav/issues/show_bug.cgi?id=125962 and fixed in NetBeans 6.1.
The fix was ported for NetBeans 6.0 and will be released as part of the next patch release (scheduled for Mar 21…)
“This issue was … fixed in NetBeans 6.1″
From reading the bug report, I’d beg to differ.
The dialog box got an extra button, that’s true, but it doesn’t look like anyone addressed the underlying issue of “Who the hell thought that annoying your users like this was a good idea?”
The bug report says
“Maybe we should add a new button which would quit the dialog and never ask the user again”
If it had said
“We screwed this up, and forgot to put another button on there”
then I’d be a bit more forgiving, but “Maybe we should add a new button” ? That doesn’t look like anyone learnt a lesson from it.
There is no evidence that anyone has looked at the root cause, so I can only assume that NetBeans still doesn’t respect its users.
- A duplicate issue 124948 was filed by ksorokin; from http://www.netbeans.org/issues/show_bug.cgi?id=124948
The NetBeans Users Satisfaction Survey window allows only two choices — Participate and
Remind Later. That is very impolite — I DO NOT WANT to participate at all.
A third button should be introduced — Get Lost and Don’t Bother Me Again. Or something like that..
(From http://www.netbeans.org/community/teams/dev/ , ksorokin is a NetBeans developer).
- From http://www.netbeans.org/nonav/issues/show_bug.cgi?id=125962 :
…If the user presses Remind Later three times, the survey dialog never appears again….
Yes, there was no way for user to know about the three-times rule. On the other hand, it was a flagrant never-dismiss design either…
- Having said that, yes, we messed up.
Get the patch that let’s you say Never… http://wiki.netbeans.org/NetBeans6.0PatchesInfo
I tried taking the survey, and found I was unable to answer *most* of the questions. In most cases, they offered a handful of exclusive choices (radio buttons), but my answers were generally “none of the above” or “it depends”, which I could not choose.
I had no choice but to abandon the survey because it was impossible for me to answer the questions accurately.
So even with an improved nag dialog, the survey itself doesn’t seem all that useful.